Work Experience

IT Field Service Engineer Support Intern

ST Engineering Management Services Pte. Ltd.

March 2025 - July 2025

• Providing onsite support to the Field Service Engineering (FSE) team for troubleshooting and resolving hardware and software issues.


• Setting up and configuring Standard Operating Environment (SOE) computers, each of which is assigned a specific classification determining its purpose and use, for users across various lines of business.


• Actively troubleshooting and resolving PC, network, and workstation-related issues for users, ensuring minimal downtime.


• Assisting in handling IT Service Management (ITSM) tickets, focusing on incident management and service request handling.


• Providing support for different line-of-business users across multiple network environments.


• Ensuring all incidents and service requests are logged, updated, and resolved in a timely manner.

Security Operations Center Analyst Intern

Insightz Technology

October 2022 – February 2023

• Monitored security alerts using SIEM tools to identify and respond to threats.


• Conducted incident response by analyzing, escalating incidents, and coordinating risk mitigation.


• Reviewed network traffic logs to detect suspicious patterns, unauthorized access, and malware threats.


• Assisted with vulnerability assessments and provided remediation recommendations to clients.


• Collaborated with SOC team members, including those on different shifts, to gain knowledge on threat detection tools.